Reference

Legal access for your ares 118 account

ares 118 Legal sets out how account access, payment records, data handling and policy requests work for you in Indonesia.

Account termsData handlingPayment recordsPolicy contact

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What Legal covers before account access

ares 118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions that apply when you open, use or close an ares 118 account. Access depends on local law, and you must check your own eligibility before continuing. We use phone verification to connect you with the right account, while payment records

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help us match a DANA, OVO, GoPay, QRIS, bank transfer or virtual account transaction to its account activity. The notice also covers acceptable account use, requests to correct account details, security checks, cookies, record retention and how to contact us about a policy question. If a
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payment receipt or wallet status needs checking, send the relevant account details through the support route rather than creating a second account. This keeps the Legal request connected to the correct record.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Get Legal help without account confusion

A clear contact path helps you raise a Legal question without losing the account context behind it.

DATA PRACTICE

How we handle Legal requests

Legal work is easier to follow when you know what happens to your account details after a request.

Account data

We use your verified phone detail and account identifiers to confirm that a Legal request comes from the correct account holder. This reduces the chance of discussing account records with the wrong person.

Payment matching

A DANA, OVO, GoPay or QRIS receipt, along with bank transfer or virtual account references, helps us match a Legal query to the correct transaction record without relying on guesswork.

Cookies

Cookies can keep your account session and browser settings working as you move through Legal pages. You can manage browser cookie controls, though changing them may affect sign-in continuity or policy-page access.

Account security

Phone verification and account checks protect changes to your details. We will not ask for your password, wallet PIN or one-time access code in a Legal contact message.

Record retention

We retain account, payment and policy-request records only for the period needed for account administration, security checks, dispute handling and applicable legal duties. A retention question can be sent through support.

Change requests

To request correction, access or removal of eligible account data, describe the specific record and provide your verified account contact. We may need an account check before processing the request.

Answers about ares 118 Legal

These Legal answers cover the questions you may search before opening an account or sending a policy request. We keep the wording practical: access depends on local law, phone verification connects you to your account, and payment references help us identify the correct record. If your situation is not listed, use the account-linked support route with the relevant details.

ares 118 Legal covers account access conditions, phone verification, data handling, cookies, payment records, security checks, record retention and policy requests. It also explains that access depends on local law, so you should confirm your eligibility in Indonesia before opening or using an account.

Yes. Access depends on local law. You are responsible for checking whether account access is permitted from your location in Indonesia. If you are uncertain, pause before opening an account and contact us through the account support route for a policy clarification.

Send a specific correction, access or removal request through the support link connected to your account. Include your verified phone detail, the record you are referring to and the change requested. We may complete an account check before handling the request.

Phone verification helps us connect your Legal request, account activity and payment references to the correct account holder. It also adds a security check before account access or detail changes. Do not send your password, wallet PIN or one-time code in a message.

DANA and QRIS references are used to match a payment receipt or status question with the relevant account record. If you contact us about either rail, provide the payment reference and verified account contact so we can avoid mixing records between accounts.

Yes. Legal requests may concern OVO, GoPay, bank transfer or virtual account activity. Include the transaction reference, receipt where available and your verified account contact. We use those details to identify the relevant record and route the question correctly.

Use the support link beside your account and state whether the issue concerns access, data, cookies, security, retention or a payment record. Add your verified phone detail and a clear request. We can then keep the response attached to the correct account.

Legal access for your ares 118 account

Get Legal help without account confusion

How we handle Legal requests

Account data

Payment matching

Cookies

Account security

Record retention

Change requests

Answers about ares 118 Legal

01 What does ares 118 Legal cover?

02 Does Legal access depend on local law in Indonesia?

03 How can I request a change to my account data?

04 Why do you ask for phone verification before access?

05 How are DANA and QRIS records handled under Legal?

06 Can I ask about OVO, GoPay or bank transfer records?

07 How do I contact ares 118 about a Legal issue?

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